How do I reset my password?

Click Login at the top of any page, then choose Forgot Password. Enter the email address on your account and we will send you a 6-digit code. If your account has a mobile number on file, we will text you the same code as well.

Enter that code, choose a new password, and you are signed straight in.

Your new password needs:

• At least 8 characters
• At least one uppercase letter (A–Z)
• At least one lowercase letter (a–z)
• At least one number (0–9)

A symbol such as ! ? # $ is not required, but you are welcome to use one. Passwords are case-sensitive.

If the code does not arrive:

• Check your spam or junk folder. This is the most common reason, particularly with Gmail. If you find it there, mark it Not spam so the next one reaches your inbox.
• Make sure you used the right address. The code only goes to the email already on your account — the one you registered with.
• Only the newest code works. If you request another, the previous one stops working, so use the most recent email.

If the password you chose is refused, it is missing one of the four rules above. Fix it and submit again — the same code still works, so there is no need to request another.

Would rather not set a password at all right now? You can sign in with a one-time code instead, then set your password afterwards under My Profile.

Still stuck? Call 1-877-547-8933, 9am–5pm Eastern, or email info@homestudysolutions.com.